NCAT Annual Report 2020-2021

Announcement – 7 December 2021

The NCAT Annual Report 2020-2021 was tabled in NSW Parliament on 24 November 2021. The report is now available to download from the NCAT website.

NCAT Annual Report 2020-2021 (PDF , 3.8 MB)

2020-2021 in Review


69,887 Applications lodged

  • 63.7% of all applications lodged online.
  • 82.9% of applications in the Consumer and Commercial Division lodged online.
  • 795 appeals lodged.

88,431 Hearings held

  • NCAT heard almost all matters virtually via telephone or video conference.

70,744 Applications finalised

  • Achieved an overall clearance ratio of 101.2%.

105 Community consultations, stakeholder group meetings, Tribunal Member and staff training sessions


834,145 Website visits

  • Top 10 terms searched on the NCAT website in 2020-2021: appeal, summons, financial statement, adjournment, warrant, set aside, tenancy, decisions, strata, fees.
  • 1,535 followers on NCAT Twitter.
  • 3,961 subscribers to NCAT online alerts and e-newsletters.
Last updated:

07 Dec 2021

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