Coronavirus (COVID-19)

NCAT has made changes to reduce the risk of the spread of Coronavirus (COVID-19).

Temporary changes to NCAT operations

Currently, all NCAT hearings will be held online or by phone. Priority will be given to urgent cases. Please avoid attending an NCAT Registry.

You can lodge your application and documents:

NCAT is allowing limited other options for electronic lodgement. Please follow the instructions for lodging electronically (PDF , 140.6 KB).

Please read the President's Message below to find out more about the temporary changes to NCAT's operations.

Find general information about measures in place and restrictions on accessing courts and tribunals during the COVID-19 (coronavirus) pandemic.

President's Message

16 December 2020

The Tribunal is monitoring the Commonwealth and State Governments’ announcements and health advice relating to Coronavirus (COVID-19).


In an endeavour to contain the effects of COVID-19 and keep the Tribunal operational as much as possible, the following temporary procedures have been implemented. The primary aim is to remove the need for parties to physically come to the Tribunal.

The Tribunal (comprising the four Divisions and the Appeal Panel) is conducting all stages of its hearings by phone, audio-visual link or on the papers. This arrangement will continue until further notice and is dependent on social distancing requirements, including the requirement to maintain 1.5 metres between people.

No face-to-face hearings will be conducted without prior approval of the President. 

All matters are currently being listed and heard typically by phone or audio-visual link however hearings may not be within the usual timeframes.

In the Consumer and Commercial Division priority is being given to:

  • Tenancy matters
  • Other urgent matters that arise in the following circumstances:
    • to address an imminent danger to a person’s health or welfare;
    • to prevent unauthorised work being carried out;
    • to prevent property being damaged; or
    • where a lessee may be locked out of a retail shop or residential premises.

Attending NCAT registries 

Please try to avoid attending the NCAT registry in person. Do not attend:    

  • If you have had close contact with someone diagnosed with or suspected or confirmed as having Coronavirus (COVID-19) in the last 14 days DO NOT ATTEND NCAT 
  • If you are feeling unwell and experiencing any of the following symptoms - fever, cough, sore throat or shortness of breath DO NOT ATTEND NCAT

Registrars/Sheriff officers may deny entry or request any person to leave a building.

NSW Health advise that people should stay at home if they are feeling unwell.

For the latest updates from NSW Health visit their website.

The Hon Justice Lea Armstrong

16 December 2020

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