Tenancy

NCAT is the main forum for resolving tenancy disputes between landlords and tenants in New South Wales.

Tenancy cases are managed through NCAT's Consumer and Commercial Division.

Tenancy disputes include payment of the rental bond, rent increases, unpaid rent, termination of the tenancy agreement, compensation, repairs and other breaches of the residential tenancy agreement.

How to apply

You can apply online for a tenancy application or download a PDF application form. 

Lodge your application at any NCAT Registry Office, NSW Fair Trading or Service NSW Centre.

Refer to the Tenancy and social housing fact sheet (PDF , 764.9 KB) for the types of orders that can be made.

Fees

Fees are payable for tenancy applications. View our fees and charges.

Time limits

Time limits apply for some types of tenancy orders. Check the application form for details.

If you apply outside of the time limit, you can request a time extension as part of your application. NCAT will not always agree to a request for a time extension.

Federal jurisdiction

Is the landlord or tenant a permanent resident in another State? Check if you matter is affected by federal jurisdiction.

What happens next

Tenancy cases are listed for conciliation and hearing. Check the correspondence or notice you receive from NCAT carefully and follow the instructions provided.

Hearing notes form

Landlords and property managers should complete the Hearing notes form (PDF , 207.6 KB) before arriving at the NCAT hearing.

Orders NCAT can make

NCAT can make a wide range of orders in tenancy cases. These include:

  • ending the tenancy agreement
  • payment of the rental bond (up to $30,000)
  • compensation be paid to the landlord or tenant (up to $15,000)
  • that a rent increase is excessive
  • a term of the agreement must be complied with.

Refer to the Tenancy and social housing fact sheet (PDF , 764.9 KB) for the types of orders that can be made under the Residential Tenancies Act 2010.

For orders about abandoned or uncollected goods you will need to lodge a separate application. Learn more about uncollected goods.

Organisations that can help

NCAT cannot provide legal advice. Find out how we can and cannot assist. Below are some organisations that can provide help or advice about your case.

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