NCAT deals with social housing tenancy disputes between social housing provider landlords and tenants under the Residential Tenancies Act 2010.
Social housing cases are managed through NCAT's Consumer and Commercial Division.
What is social housing
Social housing is owned or managed by a government authority or community housing providers and made available for rent to eligible persons. Social housing includes:
- Public housing owned or managed by Housing NSW or NSW Land and Housing Corporation.
- Community housing managed by community housing associations.
- Aboriginal housing owned by Aboriginal corporations including Local Aboriginal Land Councils and the Aboriginal Housing Office.
All social housing tenancies are covered by the Residential Tenancies Act 2010. View the definition of social housing provider under the Act.
How to apply
To make an application to NCAT, complete an application form and lodge with the appropriate fee.
What happens next
Orders NCAT can make
NCAT has jurisdiction to determine social housing matters up to $30,000 for rental bond matters and $15,000 in respect to any other matter.
NCAT cannot determine appeals about administrative decisions made by a social housing provider such as eligibility, allocations, rent subsidies and transfers.
Refer to the fact sheet for the types of orders that can be made under the Residential Tenancies Act 2010.
- Tenancy and social housing fact sheet (PDF , 764.9 KB)
Organisations that can help
NCAT cannot provide legal advice. Find out how we can and cannot assist. Below are some organisations that can provide help or advice about your case.