Feedback and complaints
NCAT welcomes and seeks feedback on its services. We would like to know what we are doing well and how we can improve.
Complaints
You can make a complaint to NCAT about:
- the conduct of a Tribunal Member or Registry staff
- NCAT's services or processes
NCAT cannot respond to complaints about changing a decision or removing a Tribunal Member.
Making a complaint
Step 1: Contact the NCAT Registry to discuss your problem.
Step 2: If not resolved, ask for your issue to be referred to a Deputy Registrar for informal review and response.
Step 3: If your issue still cannot be resolved directly with the Registry, complete the NCAT Complaint Form (PDF , 44.5 KB).
NCAT will acknowledge your complaint within 3 working days, and aims to respond within 21-28 working days.
Do not complete the complaints form online within your browser as data will not save. Save the PDF-fillable form to your computer and then open using Adobe Acrobat Reader.
Complaints about a decision
Making a complaint cannot change a Tribunal decision. If you want to change the decision in your matter, seek legal advice about any rights of set aside, review or appeal you may have.
Removing a Tribunal Member
Making a complaint cannot change or 'remove' a Tribunal Member from hearing your case. You must ask the Member in person at the hearing to remove or disqualify themselves from hearing your case.
Useful resources
For detailed information on how NCAT deals with and responds to complaints.
- 'Complaints about NCAT' fact sheet (PDF , 106.9 KB)
- NCAT Complaint Policy (PDF , 94.1 KB)
