NCAT Annual Report 2021-2022

The NCAT Annual Report 2021-2022 was tabled in NSW Parliament on 17 November 2022. The report is now available to download from the NCAT website.

NCAT Annual Report 2021-2022 (PDF, 3.0 MB)

2021-22 in Review

70,448 Applications lodged

• 0.8% increase in applications lodged compared to 2020-21
• 813 appeals lodged

64.2% Lodged online

• 84.4% of applications in the Consumer and Commercial Division lodged online

91,495 Hearings held

• Hearings and other listing events were held in 9 locations across NSW
• NCAT heard almost all matters heard virtually via telephone or video conference in response to COVID-19

71,192 Matters finalised

• 0.6% increase in finalisations compared to 2020-21
• Achieved an overall clearance ratio of 101.1%

62 Community consultations, stakeholder group meetings, Tribunal Member and staff training sessions

1 million+ Website visits

• 1,002,085 visits to the NCAT website
• 1,611 followers on NCAT Twitter
• 3,956 subscribers to NCAT online alerts and e-newsletters