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If the order is not working

If an order made by NCAT's Guardianship Division is not working in the best interests of the person, there are three ways to proceed.

Contact the guardian or financial manager

If there is a problem with the actions of a guardian or financial manager you may be able to resolve the problem directly with them.

Guardianship orders

  • Where the NSW Public Guardian has been appointed as guardian, contact the NSW Public Guardian. You may be able to resolve the problem directly with the Public Guardian without seeking a review of the order or appealing the decision.

  • Where a private guardian has been appointed,  try to resolve the problem directly with the private guardian without seeking a review of the order or appealing the decision.

Financial management orders

  • Where a private financial manager has been appointed, contact the NSW Trustee and Guardian. You may be able to resolve the problem with the assistance of the NSW Trustee and Guardian without seeking a review of the order or appealing the decision.
  • Where the NSW Trustee and Guardian has been appointed, contact the NSW Trustee and Guardian. You may be able to resolve the problem directly with the NSW Trustee and Guardian without seeking a review of the order or appealing the decision.

Apply to NCAT for a review

If your attempts to resolve the problem are unsuccessful, you may wish to apply for a review of the order.  Learn more about reviews.

A review is not an appeal

When NCAT conducts a review, it does not re-examine the original decision. When hearing a review matter, NCAT considers the current circumstances of the person who is the subject of the order and decides whether the order should continue or whether it needs to be changed.

Appeal the decision

If you wish to appeal from a decision of the Guardianship Division, you may appeal to the:

For more information read the Guardianship Division's Reviews and appeals fact sheet [PDF, 124kB].

Feedback and comments

​NCAT welcomes and actively seeks feedback on its services.

Complaints may be made about the Guardianship Division's administrative processes or the conduct of its staff and Tribunal Members.

Learn more about feedback and complaints.