Arriving on the day

Consumer and Commercial Division

On the hearing day, allow yourself plenty of time to get to the hearing.  Don't forget to bring the notice of hearing and your evidence in a folder for easy access.  When you arrive you may need to report to security and have your bags inspected.

The date and time of your hearing is printed on the Notice of Hearing.  It is important to bring this notice with you.  Make sure you allow plenty of time to get to your hearing. Parties are asked to arrive at least 15 minutes before the hearing starts.

You do not need to dress formally, but it helps to looks neat and tidy so that you make a good impression.  A friend can come long with you with for support.

Depending on the hearing location, there may be different hearing rooms.  Check the hearing room signage or notice board, or ask a Tribunal officer to find your hearing room.

Running late

If you are running late for your hearing, telephone the NCAT Registry immediately and let them know you are on your way.  If you do not notify the Registry promptly the hearing may be held and orders made in your absence.

Tip! Remember to leave your emotions and frustrations at home.


When you arrive at the hearing venue you may need to report to a security officer.  You will be asked to turn off your m​obile phone or other devices, and you will be asked to present the contents of your pockets and bags for inspection.

Learn more about security at NCAT.

Mobile phones and other devices

Mobile phones must not be used during a hearing and must be switched off.  If you need to make a telephone call you will need to leave the hearing room.

Do not bring any cameras, video recorders or sound recording devices as they are not permitted in the hearing room and may be confiscated.