NCAT can hear and decide applications about a consumer guarantee direction.
A 'consumer guarantee direction' is issued by NSW Fair Trading to help resolve consumer disputes with a business about alleged breaches of the consumer guarantees under the Australian Consumer Law. Visit the NSW Fair Trading website for more information about consumer guarantees.
If the consumer or business (supplier) is unhappy with the consumer guarantee direction they can apply to NCAT for a redetermination.
Download and complete an application form. Lodge your application at any NCAT Registry Office, NSW Fair Trading or Service NSW Centre.
Redetermination of consumer guarantee direction form [PDF 96kB]
Fees are payable for a redetermination of consumer guarantee direction. View the fees and charges schedule or apply for a fee waiver.
You must apply to NCAT within 28 days of when the supplier was notified of the consumer guarantee direction.
If you apply outside of the time limit, you can request a time extension as part of your application. NCAT will not always agree to a request for a time extension.
Cases are generally listed for conciliation and hearing. Check the correspondence or notices you receive from NCAT carefully and follow the instructions provided.
There is a stay on the consumer guarantee direction until the matter is finalised.
NCAT can make the following orders in redetermination of consumer guarantee cases:
Final orders made by NCAT are legally binding and enforceable. Learn more about orders and enforcement.
Fair Trading Act 1987 Australian Consumer Law Civil and Administrative Tribunal Act 2013