NCAT deals with social housing tenancy disputes between social housing provider landlords and tenants under the
Residential Tenancies Act 2010.
To make an application to NCAT, complete an application form and lodge with the appropriate fee. View the current
fees and charges.
Refer to the Tenancy and social housing fact sheet [PDF 424kb] for the types of orders that can be made under the Residential Tenancies Act 2010.
Social housing applications are listed for first hearing within 3 weeks for matters concerning orders for termination, or within 4 weeks for all other matters.
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NCAT has jurisdiction to determine social housing matters up to $30,000 for rental bond matters and $15,000 in respect to any other matter.
NCAT cannot determine appeals about administrative decisions made by a social housing provider such as eligibility, allocations, rent subsidies and transfers.
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Social housing is owned or managed by a government authority or community housing providers and made available for rent to eligible persons. Social housing includes:
All social housing tenancies are covered by the
Residential Tenancies Act 2010. View the definition of
social housing provider under the Act.
Lodge your NCAT social housing application online
Residential Tenancies Act 2010
Fees and charges
Social housing case studies
How to resolve your matter
For information and assistance with social housing disputes
Aboriginal Housing Office (AHO)
Housing Appeals Committee
NSW Fair Trading
NSW Federation of Housing Associations
Community Equity NSW
Tenants Advisory Services