eServices is an online service for people currently resolving their dispute in NCAT's Consumer and Commercial Division. It provides a simple, fast and secure way for you to connect with us online.
Log in to ‘eServices'
To access 'eServices' simply enter your file number and eNumber to access the following features:
eNumbers are unique customer identifiers allocated to each party to a NCAT Consumer and Commercial Division matter. eNumbers provide secure access to the eServices area of NCAT website.
Your eNumber will be printed on NCAT correspondence and Notices of Hearing addressed to you. You can find it in the top right-hand corner below the NCAT file number.
eNumbers are unique to your matter and your address. A new eNumber will be generated if you lodge a different application about another matter, or if you changed your address details in a current matter. NCAT will provide you with the new eNumber by post.
Where multiple parties share a common address (e.g. J Bloggs & H Smith, 175 Castlereagh Street Sydney), a single eNumber will be issued (i.e. one eNumber number per party group, rather than per individual).
Where each party has their own postal address (and none of the addresses are the same as any other party) a separate eNumber will be issued for each party.
Where two (or more) parties originally shared a common address, and one (or more) of those parties move to their own address, a new eNumber would be generated and issued to each of the parties.
eNumbers are unique to each matter so if you are involved in multiple matters before NCAT, you will be assigned a unique eNumber for each matter.
eServices is not currently available for residential community or strata and community schemes matters.
‘eConnect’ enables applicants, respondents and their representatives to receive notices of hearing and other NCAT-generated correspondence, including the Tribunal’s final orders by email. When subscribed to eConnect you will not receive correspondence via the post.
Most applicants and respondents for can subscribe to eConnect to receive emailed notices of hearing, orders and other NCAT correspondence. Note: eConnect is not currently available for residential community or strata and community schemes matters.
Yes. You can provide up to 4 email addresses with eConnect.
If you have provided an invalid email address, NCAT will be notified of an email delivery failure when the system attempts to email your notice/correspondence. NCAT Registry staff will contact you using other details provided on the application form or any other correspondence received from you.
Log into eServices and click on the ‘Subscribe or update your email address’ link. The screen will display all email addresses that you have previously provided. Change email addresses by clicking Edit and typing over the address. Delete an email address by clicking on Delete.
Log into eServices and click 'Unsubscribe from eConnect'. Tick the option ‘Do you want to unsubscribe?’ and press the Save button. Ticking this option will automatically opt you out of the eConnect service, and you will receive all future NCAT notices, orders and other correspondence by post.
NCAT's system does not currently enable supporting material to be lodged electronically, i.e. by email. We are working on changes to enable this to happen in future. Please send your case-related documents by post, fax or in person to a NCAT Registry.
Log into eServices with your file number and eNumber. Once logged in, the hearing details will automatically appear at the top of the screen. You will be able to view the date, time and location of your upcoming hearing.
If you are a NCAT Online ‘Frequent User’, log in and view the progress of your applications by clicking on the ‘Application Status’ link.
The ‘Hearing notes’ is a form used by NCAT in tenancy matters only. Property managers and agents for the landlord are generally asked to complete the front page of this upon arriving at the NCAT hearing.
If you are a property manager or agent, you can save time by completing the ‘Hearing notes’ form before you arrive at NCAT for your hearing.