NCAT to redetermine 'consumer guarantee directions'
Announcement - 10 January 2019
Changes to the Fair Trading Act 1987 give NCAT the power to redetermine 'consumer guarantee directions' issued by NSW Fair Trading.
What is a consumer guarantee direction?
From 28 December 2018, NSW Fair Trading can issue 'consumer guarantee direction' to help resolve consumer disputes with a business about alleged breaches of the consumer guarantees under the Australian Consumer Law.
Consumer guarantee directions can only be made about goods valued between $25-$3,000 and purchased in the 6 months prior.
If the consumer or business is unhappy with the consumer guarantee direction, they can apply to NCAT for a redetermination.
Visit the NSW Fair Trading website to learn more about 
consumer guarantee directions.
Resolving disputes at NCAT
Either the consumer or the business can apply to the NCAT about a consumer guarantee direction.
To apply to NCAT for a redetermination:
- Complete the application form Redetermination of a consumer guarantee direction [PDF 96kB]
- Attach a copy of the consumer guarantee direction issued by NSW Fair Trading
- Lodge the application form with appropriate fee at any NCAT Registry office.
Learn more about applying to NCAT about a consumer guarantee direction.
Consumers can also lodge an application directly to NCAT about goods or services up to the value of $40,000. Learn more about consumer claims.