Community services

A person can apply to NCAT for the administrative review of certain community services decisions made by a government or non-government agency.  These include decisions about children services, authorised carers, adoption services and community welfare.

NCAT reviews community services decisions under section 28 of the Community Services (Complaints, Reviews and Monitoring Act 1993​ and Regulations.

In most cases, you will receive a letter informing you of your right to have the decision reviewed by NCAT. Not all decisions made by an agency can be reviewed.

Learn more about the steps in an administrative review matter.

Children education and c​​​are services

NCAT can review decisions made under the Children (Education and Care Services) National Law (NSW) including:

  • ​suspending or cancelling a provider approval or service approval of child education care services
  • suspending or cancelling a supervisor certificate​.

​Authorised car​​​ers

NCAT can review decisions made under the Children and Young Persons (Care and Protection) Act 1998 including:

  • ​granting an 'authorised carer' (foster parent) responsibility for the day-to-day care and control of a child or young person, or removing this responsibility
  • authorising or not authorising a person to be an 'authorised carer'
  • cancelling, suspending or imposing conditions on a person's authorisation.

Adoption ser​​​vices​

NCAT can review certain decisions made under the Adoption Act 2000​ (or Adoption Information Act 1990) including:

  • ​failure or refusal to provide adoption information or assistance​
  • the suitability of an applicant to adopt
  • accreditation of adoption service providers.

Disability serv​​​ice​​s

NCAT can review decisions under the Disability Inclusion Act 2014 about financial assistance to persons with disability.