NCAT welcomes and seeks feedback on its services. We would like to know what we are doing well and what we can improve.
To provide general feedback about NCAT's services please use the feedback form.
NCAT Feedback Form
You can make a complaint to NCAT about:
NCAT cannot respond to complaints about changing a decision or removing a Tribunal Member.
Step 1: Contact the NCAT Registry to discuss your problem.
Step 2: If not resolved, ask for your issue to be referred to a Deputy Registrar for informal review and response.
Step 3: If your issue still cannot be resolved directly with the Registry, complete the NCAT Complaint Form [PDF 63kB].
NCAT will acknowledge your complaint within 3 working days, and aims to respond within 21-28 working days.
Making a complaint cannot change a Tribunal decision.
If you want to change the decision in your matter, seek legal advice about any rights of set aside, review or appeal you may have.
Making a complaint cannot change or 'remove' a Tribunal Member from hearing your case.
You must ask the Member in person at the hearing to remove or disqualify themselves from hearing your case.
For detailed information on how NCAT deals with and responds to complaints.