Access for people with disability

NCAT aims to ensure people with disability have equal ac​​cess to our dispute resolution services.​

blue icon disability Mobility

Most NCAT hearing venues and facilities are wheelchair accessible. Disabled parking is avail​able in some locations. ​

If you cannot physically attend a hearing, we can arrange a telephone or videolink hearing.

Contact NCAT on 1300 006 228 for specific accessibility information about our hearing venues.

icon blue hearing Hearing

NCAT provides a number of services to ensure people with a hearing disability receive equal access to our services:

  • Hearing induction loop facilities can be made available at many NCAT hearing venues upon request.
  • Professional Auslan translator can be arranged to interpret during proceedings at no cost to the parties.  Find out about interpreters and translator services.
  • Call NCAT via the National Relay Service​ for people who have a hearing or speech impairment:
    • TTY users phone 133 677 then ask for 1300 135 399
    • Speak and Listen users phone 1300 555 727 then ask for 1300 135 399
    • Internet relay users can make an internet relay call​​​ to 1300 135 399.

 Can you hear in the hearing room? brochure [PDF, 449kB] 

icon blue sight  Blind and low vision

NCAT can provide documents in an alternative format for people who are blind or have low-vision.  Please email NCAT Communications Team for assistance.

Text sizes on this website can be increased. Use the ‘A’ icons located in the top right on each page.

easy read icon  Easy Read

An Easy Read version of the Guardianship Division fact sheet 'What to expect at a hearing' is available for people with cognitive disability.​

 What to expect at a hearing - Easy Read version [PDF, 1Mb]

National Disability Insurance Scheme (NDIS)

The National Disability Insurance Scheme (NDIS) gives people with permanent and significant disability choice and control over the support they receive.

NDIS and the role of NCAT

NCAT hears applications which may be prompted by the NDIS.

NCAT can appoint a guardian and/or financial manager for an NDIS participant with a decision making disability. Before making an order, NCAT considers alternatives such as the appointment of a nominee by the NDIA.

NCAT deals with everyday disputes that may affect NDIS participants. These include tenancy and other residential issues, and the supply of goods and services by NDIS registered providers.

To effectively manage these applications, NCAT identifies and records applications affecting NDIS participants.