NCAT aims to ensure that people with a disability receive the necessary assistance to have equal access to our dispute resolution services.
Most NCAT hearing venues and facilities are wheelchair accessible. Disabled parking may also be available in some locations.
Flexible options for the conduct of hearings are also available such as conducting hearings by telephone or videolink.
To ensure we can provide appropriate assistance during your visit to NCAT, contact us for details about your hearing venue or call 1300 006 228.
NCAT provides a number of services to ensure people with a hearing disability receive equal access to our services:
Can you hear in the hearing room? brochure for more information about requesting hearing assistance at NCAT.
Can you hear in the hearing room? brochure [PDF, 449kB]
Documents can be enlarged or provided in an electronic format for people who are blind or have low-vision. Please email NCAT Communications Team for assistance.
Text sizes on this website can be increased and decreased using the ‘A’ icons at the top right and bottom right of the content on each page.
NCAT has produced an Easy Read version of the Guardianship Division fact sheet What to expect at a hearing for people with cognitive disability and people who have difficulty reading.
What to expect at a hearing - Easy Read version [PDF, 1Mb]
The National Disability Insurance Scheme (NDIS) gives people with permanent and significant disability choice and control over the support they receive. The NDIS is now available for all eligible people living in NSW.
Information about the NDIS is available at www.ndis.gov.au.
NCAT hears a number of applications which have been prompted by the NDIS.
If someone thinks a substitute decision maker is needed because of the NDIS, they can apply to NCAT to appoint a guardian and/or financial manager. NCAT will decide whether the adult needs a guardian or financial manager to make decisions for them. Before making an order, NCAT looks at any available alternatives such as the appointment of a nominee under the NDIS to make decisions. The appointment of a nominee is made by the NDIA, not NCAT. A nominee may be a less restrictive option if the only need for a substitute decision maker relates to NDIS.
NCAT also deals with everyday disputes that may affect NDIS participants such as tenancy and other issues relating to residential property, and the supply of goods and services by NDIS registered providers.
To effectively manage these applications, NCAT identifies and records applications that are prompted by the NDIS.