Access for people with disability

NCAT aims to ensure that people with a disability receive the necessary assistance to have equal ac​​cess to our dispute resolution services.​

blue icon disability Mobility

Most NCAT hearing venues and facilities are wheelchair accessible. Disabled parking may also be avail​able in some locations. ​

Flexible options for the conduct of hearings are also available such as conducting hearings by telephone or videolink.

To ensure we can provide appropriate assistance during your visit to NCAT, contact us for details about your hearing venue or call 1300 006 228.

icon blue hearing Hearing

NCAT provides a number of services to ensure people with a hearing disability receive equal access to our services:

  • Hearing induction loop facilities can be made available at many NCAT hearing venues upon request.
  • Professional Auslan translator can be arranged to interpret during proceedings at no cost to the parties.  Find out about interpreters and translator services.
  • NCAT can receive calls via the National Relay Service​ from people who have a hearing or speech impairment:
    • TTY users phone 133 677 then ask for 1300 135 399
    • Speak and Listen users phone 1300 555 727 then ask for 1300 135 399
    • Internet relay users can make an internet relay call​​​ to 1300 135 399.

Download the Can you hear in the hearing room? brochure for more information about requesting hearing assistance at NCAT.

 Can you hear in the hearing room? brochure [PDF, 449kB] 

icon blue sight  Blind and low vision

Documents can be enlarged or provided in an electronic format for people who are blind or have low-vision.  Please email NCAT Communications Team for assistance.

Text sizes on this website can be increased and decreased using the ‘A’ icons at the top right and bottom right of the content on each page.

easy read icon  Easy Read

NCAT has produced an Easy Read version of the Guardianship Division fact sheet What to expect at a hearing for people with cognitive disability and people who have difficulty reading.​

 What to expect at a hearing - Easy Read version [PDF, 1Mb]

National Disability Insurance Scheme (NDIS)

The National Disability Insurance Scheme (NDIS) gives people with permanent and significant disability choice and control over the support they receive. The NDIS is now available for all eligible people living in NSW.

Information about the NDIS is available at

NDIS and the role of NCAT

NCAT hears a number of applications which have been prompted by the NDIS.

If someone thinks a substitute decision maker is needed because of the NDIS, they can apply to NCAT to appoint a guardian and/or financial manager.  NCAT will decide whether the adult needs a guardian or financial manager to make decisions for them. Before making an order, NCAT looks at any available alternatives such as the appointment of a nominee under the NDIS to make decisions. The appointment of a nominee is made by the NDIA, not NCAT.  A nominee may be a less restrictive option if the only need for a substitute decision maker relates to NDIS.

NCAT also deals with everyday disputes that may affect NDIS participants such as tenancy and other issues relating to residential property, and the supply of goods and services by NDIS registered providers.

To effectively manage these applications, NCAT identifies and records applications that are prompted by the NDIS.