Access for people with disability

NCAT aims to ensure that people with a disability receive the necessary assistance to have equal ac​​cess to our dispute resolution services.​

blue icon disability  Mobility

Most NCAT hearing venues and facilities are wheelchair accessible. Disabled parking may also be avail​able in some locations. ​

Flexible options for the conduct of hearings are also available such as conducting hearings by telephone or videolink.

To ensure we can provide appropriate assistance during your visit to NCAT, contact us for details about your hearing venue or call 1300 006 228.

icon blue hearing  Hearing

NCAT provides a number of services to ensure people with a hearing disability receive equal access to our services:

  • Hearing induction loop facilities can be made available at many NCAT hearing venues upon request.
  • Professional Auslan translator can be arranged to interpret during proceedings at no cost to the parties.  Find out about interpreters and translator services.
  • NCAT can receive calls via the National Relay Service​ from people who have a hearing or speech impairment:
    • TTY users phone 133 677 then ask for 1300 135 399
    • Speak and Listen users phone 1300 555 727 then ask for 1300 135 399
    • Internet relay users can make an internet relay call​​​ to 1300 135 399.
Download the Can you hear in the hearing room [PDF, 449kB]  for more information for those who require hearing assistance.

icon blue sight  Blind and low-vision

Documents can be enlarged or provided in an electronic format for people who are blind or have low-vision.  Please email NCAT Communications Team for assistance.

Text sizes on this website can be increased and decreased using the ‘A’ icons at the top right and bottom right of the content on each page.

easy read icon Easy Read

NCAT has produced an Easy Read version of the Guardianship Division fact sheet What to expect at a hearing.

 What to expect at a hearing - Easy Read version [PDF, 1Mb]

The Easy Read publication has been developed for people with cognitive disability and people who have difficulty reading.​

For more information



Image of NCAT brochure can you hear in the hearing room which hyperlinks to the brochure
Photo of a person on wheel chair being assisted by another person