Consumer & Commercial > How to resolve your matter

​​

Receiving the notice

Consumer and Commercial Division 

When an application is received at NCAT, a 'Notice of Hearing' is sent to all parties.  The notice tells you when and where the hearing will be, and information about the type of hearing you will be attending.

The hearing will generally be held 2 to 5 weeks after the application is received.  The hearing will be at a venue nearest to the place of contract or rented premises.

Your file number
Can I change the hearing date?            
Can I attend the hearing by telephone?            
Interpreters            
Can someone else represent me?            
Support and assistance            
Withdrawing the application

 

Your file number 

The notice of hearing will include a unique file number for your dispute.  This file number will be on all other correspondence from NCAT.  Quote your file number when you call or write to NCAT about your matter.

Can I change the hearing date? 

If the hearing is set for a date or time you cannot make, write to NCAT and ask for another hearing date or time.  This is called an 'adjournment'.

Adjournment requests must be made in writing and as soon as possible, at least 5 days before the hearing.

If your adjournment request is successful, you will be contacted and a new notice of hearing will be issued.  If your adjournment request is refused, the hearing will go ahead on the scheduled day.

Learn more about adjournments.

Can I attend the hearing by telephone? 

If you are unable to attend the hearing because you live too far away from the hearing venue, or you have health or other personal reasons that prevent you from attending in person, you can make a request to NCAT to appear at the hearing by telephone.

Learn more about telephone hearings.

Interpreters 

NCAT arranges professional interpreters free of charge upon request for people who request language assistance.  Family and friends are not permitted to interpret during proceedings.

Learn more about requesting an interpr​eter​.

Can someone else represent me? 

Parties are encouraged to represent themselves at the hearing.  Although this may seem a difficult task, NCAT hearings are designed for you to put forward your own case.  You can expect to have your matter heard and determined fairly and according to law.

In tenancy disputes, landlords are often represented by their property manager (real estate agent) and tenants can be represented by a tenancy advocate.

In consumer and trader disputes, the trader will be represented by the owner, a director or other person who holds an official position in the business or company.

If you want to be represented, send a written request to the nearest NCAT Registry before the hearing date and arrange for your representative to bring a signed and dated written letter of authority to give to the Tribunal Member at the hearing.  The Tribunal Member will decide on the hearing day if you can be represented.

Learn more about representation.

Legal representation

NCAT's Consumer and Commercial Division encourages people to represent themselves at their hearing.  Parties can be legally represented in matters where the amount claimed is more than $30,000.

Support and assistance 

If you have a disability-related need, this can be indicated on the application form.  If you do not wish to specify this on the form, or you are the respondent, contact the NCAT Registry as soon as possible before the hearing.

Withdrawing the application 

If you are the applicant and you no longer want to proceed with the hearing, you must withdraw your application.  Withdrawing an application cancels the hearing and finalises the matter.

To withdraw your application you must make your request in writing.

Learn more about withdrawing your application.