How to resolve your matter​

Consumer and Commercial Division 

The following​​ information outlines the key steps in the dispute resolution process​ used​ in NCAT's Consumer and Commercial Division. 

1. Applying to N​​CAT

Ho​w to lodge an application to NCAT and information on finding the correct details for the respondent.

2. Being a respo​​​ndent

Info​​​rmation for those who are named as a respondent, and the steps they can take.

3. Receivi​​ng t​​he notice

Issues to consider when you receive the 'Notice of Hearing'.

4. Preparing ​​for he​aring

What you will need to organise before the hearing day.​ 

5. Con​​ci​​​liation

Overview of conciliation and tips on how to best participate in the conciliation process.

6. The h​​​​earing

What to expect in the hearing room and how to present your case.

7. Orders and enforc​ement

Information about NCAT orders and how they can be enforced.


Quick links

Apply online     


Fees and charges            


Application process         

Log into eServices to view your hearing details

Withdrawing an application