To start proceedings at NCAT's Consumer and Commercial Division, an application form will need to be completed and lodged with the appropriate fee.
Applications can be completed and lodged online, by post or in person.
You will need to provide the following information on your application form:
Information on the types of orders you can apply for can be found on the application form.
Applying online allows you to complete, lodge and pay for your application at your convenience, and in most cases receive an electronic notice of hearing and other correspondence.
You must provide accurate details for the respondent, otherwise your application may be dismissed or any orders made may not be enforceable. If your application is against an individual, give their full name, last known address and contact details.
If your application is against a business or company, you must provide the name of the individual or company that owns the business, the registered name and address, and their ABN or ACN. You will also need to provide NCAT with a business name or company extract.
Learn more about how to do a
business or company name search.
Information about the orders you can apply for is available on the application form. Make sure your application is being made within any legislative time limits. You may want to seek independent advice if you need help selecting the right order.
Applications must be lodged with the correct lodgement fee. A reduced concession fee is available for eligible persons. View our current
fees and charges.
To lodge your application online you must pay for the application with a credit card.
If you are lodging your application by post or fax, please make your payment with a cheque or money order made to 'NSW Civil and Administrative Tribunal' or 'NCAT'.
You may lodge your application in person at any NCAT Registry Office, NSW Fair Trading or Service NSW Centre, and make your payment by cash, eftpos, credit card, cheque or money order.
Fees and charges
Withdrawing an application
NCAT can only hear matters where legislation gives it the power to do so. To decide whether your matter can be dealt with by NCAT, view the list of legislation which gives this Division jurisdiction.
If you are thinking about lodging a claim in the Consumer and Commercial Division and both you and the other party are natural persons (not a company or government agency) and one of you is a permanent resident of a State other than NSW, NCAT may not be able to decide your case.