As part of national reforms to the travel industry, travel agents' legislation is due to be repealed nationally by 30 June 2014. Closure of the Travel Compensation Fund and final payment of any consumer claims will occur by mid to late 2015.
Consumers who purchased travel from a licensed travel agent
up to and including 30 June 2014 can still make a claim for compensation to the Travel Compensation Fund within 12 months or by 30 June 2015. If the claim to the Travel Compensation Fund is rejected, you can appeal the Travel Compensation Fund's decision to NCAT.
To appeal a decision of the Travel Compensation Fund Board complete the following application form:
Commercial List Application Form [PDF, 240KB]
Applications must be lodged to NCAT with the appropriate application fee. Applications can be lodged by post or in person at any NCAT Registry office.
After lodging your application with NCAT you can expect a first hearing within 6 weeks.
NCAT has jurisdiction to determine Travel Compensation Fund appeals under Schedule 5 of the
Fair Trading Act 1987.
Fees and charges
How to resolve your matter
NSW Fair Trading - Travel Compensation Fund