NSW Civil and Administrative Tribunal (NCAT)

NCAT Annual Report 2017-2018

Announcement - 23 November 2018

The NCAT Annual Report 2017-2018 is now available after it was tabled in NSW Parliament on 21 November 2018.

 NCAT Annual Report 2017-2018 [PDF 3.1MB]

The Report details the Tribunal's performance against the eight areas of Tribunal excellence set out in the Australia and New Zealand Excellence Framework published by the Council of Australasian Tribunals.

The Report also provides specific information about the performance and operations of the Tribunal's Divisions and the Appeal Panel.

2017-2018 in Review

65,549 Applications lodged

  • 61.6% of all applications lodged online
  • 75.2% of applications in the Consumer and Commercial Division lodged online
  • 545 internal appeals lodged

81,978 Hearings held

  • Hearings were held in over 70 venues across NSW with 31% of hearings in regional areas

66,375 Applications finalised

  • Achieved an overall clearance ratio of 101.3%

164 Community consultations, stakeholder group meetings, Tribunal Member and staff training

4.66+ million Website page views

  • Top 10 terms searched on the NCAT website in 2017-2018: power of attorney, hearing notes, summons, appeal, fees, warrant, set aside, forms, costs, and adjournment
  • 1,188 followers on NCAT Twitter
  • 3,216 subscribers to NCAT online alerts and e-newsletters