NSW Civil and Administrative Tribunal (NCAT)

​NCAT Annual Report 2016-2017 now available

Announcement - 30 November 2017

The NCAT Annual Report 2016-2017 is now available after it was tabled in NSW Parliament on 22 November 2017.

NCAT Annual Report 2016-2017 [PDF 2.9MB]

The Report details the Tribunal's performance against the eight areas of Tribunal excellence set out in the Australia and New Zealand Excellence Framework (June 2017) published by the Council of Australasian Tribunals.

The Report also provides specific information about the performance and operations of the Tribunal's Divisions and the Appeal Panel.

2016-2017 in Review

66,837 Applications lodged

  • 59.3% of all applications lodged online
  • 72.4% of applications in the Consumer and Commercial Division lodged online
  • 518 internal appeals lodged

78,426 Hearings held

  • Hearings were held in over 70 venues across NSW with 32% of hearings in regional areas

66,897 Applications finalised

  • Achieved an overall clearance ratio of 100.1%

219 Community consultations, stakeholder group meetings, Tribunal Member and staff training

4.43+ million Website page views

  • Top 10 terms searched on the NCAT website in 2016-2017: hearing notes, fees, appeal, warrant, summons, power of attorney, strata, forms, set aside, and appeals
  • 786 likes on NCAT Facebook
  • 950 followers on NCAT Twitter
  • 2,571 subscribers to NCAT online alerts and e-newsletters