Announcement - 22 April 2016
The NSW Civil and Administrative Tribunal (NCAT) has published a new fact sheet and updated its policy on making a complaint about NCAT.
The new fact sheet sets out how complaints are managed by NCAT and what kind of response you will receive.
Take the following steps when making a complaint about NCAT.
Step 1: Contact the NCAT Registry in person, by telephone or email to discuss your problem.
Step 2: If not resolved, ask for your issue to be referred to a Deputy Registrar for informal review and response.
Step 3: If your issue still cannot be resolved directly with the Registry, complete the NCAT Complaint Form.
Find out more about making a complaint.
No. Complaints cannot change a Tribunal decision.
If you want a decision changed, seek independent legal advice about any rights of set aside, review or appeal you may have.
Feedback and complaints
Set aside or vary decision