NSW Civil and Administrative Tribunal (NCAT)

​Changes to consumer claim jurisdiction and forms

Announcement - 1 October 2015

From 1 October 2015 legislative changes transfer NCAT's consumer claims jurisdiction to the Fair Trading Act 1987.

Consumers can continue to apply to NCAT for the determination of a consumer claim, now under Part 6A of the Fair Trading Act 1987.

The legislative changes increase the Tribunal's jurisdiction for all consumer claims to $40,000 (except for claims concerning new motor vehicles substantially for private purposes and commission fees charged by agents).

Updated application forms

NCAT has updated its application forms for consumer claims about goods and services and motor vehicle consumer claim applications.

The new forms are available in both PDF-fillable and Word accessible formats.  Applications can also be lodged online.

​Consumer claims about goods and services​149kB​82kB
​Motor vehicle consumer claim application124kB​82kB


Fair Trading Legislation (Repeal and Amendment) Act 2015

The Fair Trading Legislation (Repeal and Amendment) Act 2015 repeals the Consumer Claims Act 1998 effective from 1 October 2015 as part of the NSW's Government reduction of red tape and regulation.

The Act also amends the Fair Trading Act 1987 by transferring the provisions of the former Consumer Claims Act 1998 into the Fair Trading Act with minor amendments.

For more information about the legislative changes, read the Fair Trading Legislation (Repeal and Amendment) Act 2015



​Quick links

Fair Trading Act 1987

Resolving a consumer claim at NCAT


Are you using the latest form?

NCAT forms are regularly updated. Always ensure you are using the latest form by downloading from the NCAT website.