NSW Civil and Administrative Tribunal (NCAT)

​NCAT Strategic Plan 2014-2018

Announcement - 9 March 2015

NCAT's Strategic Plan for 2014-2018 is now available for download​.

 NCAT Strategic Plan 2014-2018 [PDF, 187kB]

NCAT's first Strategic Plan was drafted in consultation with members, staff and key users of the Tribunal. The four strategic directions identified in the Plan provide the framework for NCAT's development over the next five years.

  • Integrate - complete the effective integration of the 22 former tribunals that make up NCAT.
  • Influence - deliver quality decisions and efficient dispute resolution processes.
  • Engage - actively engage our people, stakeholders and the broader community to promote aware ness about NCAT and its services.
  • Innovate - improve our services and processes to support a user-friendly environment.

These priority areas are each directed at ensuring that NCAT continues to deliver high quality, cost-effective, prompt and accessible dispute resolution and registry services.