NSW Civil and Administrative Tribunal (NCAT)

Fact sheets

NSW Civil and Administrative Tribunal (NCAT) fact sheets provide information about general processes, and specific information relating to matters dealt with in NCAT's Divisions.

General fact sheets

Divisional fact sheets
 

General fact sheets

Fact sheetDescription
Introducing NCAT [PDF, 75kB]Introducing NCAT as the one stop shop for specialist tribunal services in NSW.
Getting help [PDF, 122kB]List of services in NSW that provide free or low-cost legal information, advice and assistance.
How we can and cannot assist [PDF, 119kB]Explains how NCAT Registry staff can help and what information they cannot provide .
Complaints about NCAT [PDF, 104kB]Explains what a complaint is, how they are managed and what kind of response you will receive.

Divisional fact sheets

Administrative and Equal Opportunity Division | Appeal Panel | Consumer and Commercial Division | Guardianship Division | Occupational Division

Administrative and Equal Opportunity Division

Fact sheetDescription
Decision timeframes in the Administrative & Equal Opportunity and Occupational Divisions [PDF, 65kB]Explains when you can expect a decision in an Administrative & Equal Opportunity Division or Occupational Division case.

Appeal Panel

Fact sheetDescription
Decision timeframes for internal appeals [PDF, 65kB]Explains when you can expect decision in an internal appeal heard before NCAT's Appeal Panel.

Consumer and Commercial Division

Fact sheet Description
Conciliation [PDF, 103kB]Information about the conciliation process used by NCAT's Consumer and Commercial Division
Decision timeframes in the Consumer & Commercial Division [PDF, 65kB]Explains when you can expect decision in a Consumer and Commercial Division case.
Enforcing orders [PDF, 99kB]Enforcement options available when Consumer and Commercial Division orders made are not being complied with.
Information for respondents [118kB]Information for people named as a respondent in Consumer and Commercial Division proceedings.
Preparing for hearing [PDF, 104kB]How to prepare for a hearing before NCAT's Consumer and Commercial Division.
Residential communities [PDF, 118kB]Residential park laws have been replaced with new residential communities legislation from 1 November 2015.
Retail leases [PDF, 102kB]Information on how NCAT's Consumer and Commercial Division deals with retail tenancy claims.
Telephone hearings [PDF 114kB]How to participate in a hearing that is conducted by telephone.

Guardianship Division

Visit the Guardianship Division fact sheets page for information about NCAT's Guardianship Division and how matters are dealt with in that Division.

Occupational Division

Fact sheetDescription
Decision timeframes in the Administrative & Equal Opportunity and Occupational Divisions [PDF, 65kB] Explains when you can expect a decision in an Administrative & Equal Opportunity Division or Occupational Division case.