NSW Civil and Administrative Tribunal (NCAT)

Feedback and complaints

NCAT welcomes and actively seeks feedback on its services. We would like to know what we are doing well and what we can improve. We welcome comments, compliments or suggestions about our services.

Feedback

To provide general feedback about NCAT services - including comments about the NCAT website - please use the feedback form.

 Form iconNCAT Feedback Form

Complaints

Complaints may be made about NCAT's services or processes, or the conduct of a Tribunal Member, Conciliator, Mediator or Registry staff​.

If you want to have a decision changed, you should seek independent legal advice about any rights of set aside, review or appeal you may have.

For more information about the complaints process, read the fact sheet Complaints about NCAT ​​​[PDF, 104kB]​.

Making a complaint​​

​Take the following steps when making a complaint about NCAT.

Step 1: Contact the NCAT Registry in person, by telephone or email to discuss your problem.

Step 2: If not resolved, ask for your issue to be referred to a Deputy Registrar for informal review and response.

Step 3: If your issue still cannot be resolved directly with the Registry, complete the Complaint Form.​

Make sure you include your name, address, telephone number, your file number, and clearly explain the circumstances of your complaint​.

​For​m ​PDF ​Word
​NCAT Complaint Form
 63kB
 64kB

Responses to complaints​​

NCAT will acknowledge written complaints within 3 working days, and aims to respond within 21-28 working days of receipt.

​For detailed information on how NCAT deals with and responds to complaints, read the NCAT Complaint Policy [PDF, 355kB]

Complaints about a decision​​

Concerns about NCAT decisions are not handled via the complaints process. If you are dissatisfied with a decision and you want it changed, you can challenge the decision by lodging an appeal or apply to set aside or vary the decision.

Review of Guardianship Division orders

​Concerns about how an order is working for a person with a disability may be best handled by an application to NCAT's Guardianship Division to review the order. 

Learn more about re​views.

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Completing PDF-fillable forms

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